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Moderation Team: Difference between revisions
Section: "recurrent errors from a user " + empty products
(+ category "Open Food Facts policies and guidelines") |
(Section: "recurrent errors from a user " + empty products) |
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* Delete the picture. | * Delete the picture. | ||
=== 5. Empty products === | |||
* When the product entered is almost empty (no name, no picture, no nutritional information, but eventually lang and country), it is automatically deleted. There is no need to delete it. | |||
== Recurrent vandalism from a user == | == Recurrent vandalism from a user == | ||
Here is our current process about it. | Here is our '''current process''' about it. | ||
# Don't delete the user account: it's easier to watch the activity of a known vandal. | # Don't delete the user account: it's easier to watch the activity of a known vandal. | ||
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Hello, | Hello, | ||
[if you prefer]I'm writing you as a member of the Open Food Facts moderation team.[/if you prefer] | |||
You have entered many false data in Open Food Facts database. This is against our [https://world.openfoodfacts.org/terms-of-use terms of use] which you have agreed: | You have entered many false data in Open Food Facts database. This is against our [https://world.openfoodfacts.org/terms-of-use terms of use] which you have agreed: | ||
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'''''All contributions are archived and the edit history of the product pages is public. Furthermore, the lists of products added or edited by a specific user are public.''''' | '''''All contributions are archived and the edit history of the product pages is public. Furthermore, the lists of products added or edited by a specific user are public.''''' | ||
'''In order to ensure the integrity and traceability of information and data, the public | '''In order to ensure the integrity and traceability of information and data, the public nature of contributions cannot be revoked.'''" | ||
Please, do not continue to enter false data. | Please, do not continue to enter false data. | ||
Best regards, | |||
== Recurrent errors from a user == | |||
Here is our '''current process''' about it. | |||
# Don't blame him/her, don't delete the user account: he/she's probably acting in good faith. | |||
# Try to contact the user to help him/her. | |||
## Write a factual email (see template below). Be gentle! We are a project for providing food transparency and not to argue with somebody about bad practices or legal issues. | |||
# Tell other moderators about your action. | |||
## Prefer moderation-off-private private Slack channel. Other channels are ok. | |||
# If you don't get any answer, repeat step 2 twice or three times. | |||
# If you don't get any answer and the user still making annoying errors, block his/her IP. | |||
## Ask a sysadmin to block the IP. | |||
### Sysadmin can find the corresponding IP: sysadmin@off1:~$ [todo] | |||
### Sysadmin should add the date to know when to delete old entries. | |||
=== '''Email template''' === | |||
Subject: Issues in Open Food Facts database | |||
Hello, | |||
[if you prefer]I'm writing you as a member of the Open Food Facts moderation team.[/if you prefer] | |||
You have [describe the issue here, be factual]. [Then explain why this is an issue]. | |||
Maybe you want to achieve a particular goal. Can you explain it? Can we help you? Do you want to have a short talk to speak about it? | |||
Don't hesitate to ask me any question, or joining [https://forum.openfoodfacts.org/ Open Food Facts Forum] or [https://slack.openfoodfacts.org/ Slack space] to ask every kind of questions, share your thought, or even meet other contributors. | |||
Best regards, | Best regards, | ||